If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. They can then relist the item for you to repurchase with the correct address. If the seller has already shipped the item, they won't be able to change the shipping address.
If possible, we recommend trying to collect your package from the original address. Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you.
If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how:.
Once you've let the seller know, you can check on the status of your request at any time. If the seller offers to give you your money back, they have 2 business days to issue your refund. When they do, you'll receive an email letting you know. Also, if you choose to return the toy, you may not be refunded for the express delivery charge, but it's important to know that you are entitled to claim back the cost of standard delivery - so make sure you check the refunded amount.
If you bought the present from a website based outside the EU, you do not have the same level of protection, so you will need to check the terms and conditions on the business website to see if you can cancel your order and get a full refund.
If the goods aren't delivered and you are having trouble getting a refund of your money and you have paid by credit or debit card, you could try a chargeback. To do this you need to contact your credit or debit card provider and it will take you through the process to reverse the transaction. More information about chargebacks can be found on www. Query: I recently bought an American-style fridge freezer from a well-known business.
After a few weeks, I noticed the temperature gauge wasn't working properly. I contacted the business to let it know about the issue and it told me to contact the manufacturer directly. If I have a guarantee, can the business direct me to the manufacturer, as opposed to fixing my problem? Gerry, Co Cork. Answer: No, you do not have to deal directly with the manufacturer - you can insist that the business resolves the issue.
A guarantee or warranty which you usually have to pay for gives you additional protection if something goes wrong. However, you are still protected by your consumer rights regardless of any warranty. Often warranties can be more generous - for example, they may also cover accidental damage, but they do sometimes have exclusions and many run out after one year whereas your consumer rights don't.
Enter email address This field is required Sign Up. Consumer protection law means that you and the business should agree how the fault will be sorted out.
Your contract is with the business that sold you the item, so if there is a fault it is up to it to fix it and not the manufacturer. If you have any problems or need clarifications on the next steps, please let us know! I had a similar situation in that I received. So that did. Happen in. My favor. For the return process to verify.
I messaged many times over and called them getting the same info. That its now wete behind due to Covid 19 issues. Also that they would pass on my concerns to the. That dept. No rerun messaged the phones just to a message machine. I kept with it for some time but the only thing was I got tired I of trying so I gave up.
But just the other day I. Was reminded of it and. Thanks, Brian West Whittier Ca. Thank you. Hi Brian, thank you for leaving us a comment. I see that you are writing from Whittier, California so you may want to contact your state consumer protection agency. Click here to access their contact information. I hope you will be able to resolve your issue quickly! Hi Emily, you may want to contact your credit card provider and request a reversal of charges.
I hope things will work out for you! I will sue Dell. Hello and thanks for getting in touch. If you feel that you have done everything you can to get the package contacting the company, checking the tracking number, etc. Please note that they will ask for some details and proof that you have tried to work this out with the company so have emails, paperwork, and any other relevant proof ready with you before calling.
You may find some useful information there. Not sure how to make my own comment but.. I ordered a pair of leggings through a website through Facebook- I only paid shipping. I tried emailing the support email asking when my item will ship… cause it only says ordered placed. I am super worried it was a scam… because they are not emailing me back, and I emailed them 3 times now.
What should I do? Hi Breleigh, thanks for your message. We have that on our website here. I hope that the page will be helpful to you! Hey, Thanks for taking the time to help ppl that have gotten screwed over here, online.
Do you happen to know if this breach of contract or distance of sale contract is legal here in the US? Thank you for your time. Hello and thank you for contacting us! Unfortunately, it is very common now. One thing we could suggest is to contact the credit card company and see you can get a refund on your card.
I ordered a pair of name brand sunglasses online. It was several weeks before i recieved anything, and when i opened the box they were not even close to what i ordered. Each email i received from them they tell me to keep the merchandise i received because it would be to costly to return.
The last email said if i wanted a full refund, i must send the product back at my expense which wo I ld be more than i paid for the sunglasses. Is there a way to get my money back without having to pay a sky-high return shipping fee? Hi Stephen, thanks for leaving us a comment here. Retailers and online businesses are allowed to set their own policies when it comes to refunds and returns. Negotiating with the seller is something we would usually suggest, but as they are not offering anything satisfactory, you may want to contact your credit card provider.
I hope you will be able to solve this issue quickly! I ordered something online about 6 weeks ago. I have tried for a few weeks now. What can I do? Hi Michelle, thanks for reaching out to us here. Depending on how much time has passed since it was expected to arrive, I would suggest contacting the business. If the business website is down try calling them directly to see what your options are. If you decide you would like to cancel your order, I would suggest using the information in the blog post.
It goes in depth about what your options are in these situations. Please let me know if you have any questions about the steps we offer in the blog post.
Best of luck! Hi Sandy, can you clarify your question? People should remember that if you buy on Amazon, eBay, Etsy, or anywhere like that, you can usually file an item not received claim. They will then refund you. Hi Gary, thanks for your comment and good point. Going back to the supplier to see what options they have available is always a good starting point. I then contacted Pay Pal they opened a claim then the overseas company offered me Now have twenty five black boys small jackets because Pay Pal contacted the company.
I called PP and told them about the issue. They also want me to mail back all these coats to the company on my dime and also show proof I fled a report with a state government authority or local police department and want it on letterhead within 3 days.
They give these companies so many chances but the person that spent the money only gets three. I explained to Pay pal I have no idea if it was the same company I ordered with that sent these twenty five jackets because of the label is a different name on the label and they said they had to charge my claim and reword it or they would just cancel it.
First of all, this sounds very frustrating and sorry to hear about your experience. You have taken the right steps by contacting the company and then PayPal. Unfortunately, the law in British Columbia does not speak to receiving a charge-back from your credit card provider or PayPal.
Best of luck to you, Denise. I am currently having the same problem Denise — I was sent a cheap key chain instead of the sweater I ordered, now Paypal is showing I did receive my order. The portals that benefited from the sale should be held accountable for their unethical business partners…partners are partners after all!!
FB, instagram, Pinterest…whoever makes a buck off of these transactions should be held just as accountable for the fraudulent sale just as much as the actual seller. After all without their portal, there would be no transaction!! Maybe that would cut down on the people who have no place selling anything online! At least make the big portals look into who they partner with before they blindly take whatever percentage they are receiving. I contacted Ebay but they would not even help me.
They kept saying to contact the seller. I finally filed a dispute. The company email is no longer working! Wall, thanks for reaching out to us here. Here is some info from our website about returning goods. If you were sent the wrong product, you have a right to work with the business to ensure you either get a refund or get the correct product.
If the company email is not working, try giving them a call to find the best way to contact them. The first thing to do is to contact the business and ask that they fix the mistake. They may be willing to send the correct product or issue a refund. You may be asked to return the product but you should not be asked to pay for the return shipping. Keep track of your communication with the business. Send a cancellation request directly to the business in a way that allows you to get proof of delivery registered mail, fax or email.
Ensure you explain to the business exactly why you are asking for a refund, or the correct product. Keep copies for your records and be sure to follow up with the business. If you do not receive a refund within 15 days, contact your credit card provider and ask them to reverse the charges. Info about how do to this is in the blog post above. Keep in mind that businesses are allowed to set their own refund, return and exchange policies.
You should always ask about these policies before making a purchase. I hope this is helpful and best of luck! I placed an order and paid extra for arrival in 8 to 10 days.
I purchased as a guest so now when I go the site it says no previous orders. They will not respond to many emails. I have the charge on my card statement but Ive been nothing but ignored by them. Hi Brittani, thank you for contacting us on this blog. In your case, the company may have gone bankrupt or it may have been a scam from the beginning. What we may suggest is to contact your credit card provider and explain the situation and see if you can get a chargeback.
We hope this method works for you! Exact thing happened to me. I spent dollars. Please could you help Me? The company is settled in Australia. Hi Valeria, thanks for reaching out to us here with your question. I think you may have misunderstood the 30 day aspect of the blog post. To clarify, if 30 days passes after the expected delivery date the day they said the package would reach you and you still have not received your package, you are within your rights to cancel your order and receive your refund.
If you have any questions about the information I shared, please let me know! They are trying to Offer 10 dollars instead of a full refund they will not give you your money back and Pay Pal Keeps playing along with it.
Just wondering if I want to get charges reversed on a purchase that turned out to be a scam can I do so if I bought items on my debit card or is it only credit cards? Hi Amy, thanks for reaching out to us here. If you bought something through Amazon, for example, and the seller turned out to be scamming you, you may be able to secure a refund through Amazon.
You may also be interested in contacting the Canadian Anti-Fraud Centre so that they are aware of the scam. I hope this is helpful and please feel free to call us if you would like to know more — 1. I go to the spot it was convenience store next day morning Friday am, showed delivery notice with their addresses. The lady was very kind and she tried to find my delivery.
While she finding, she asked my address and was surprised to hear it. I asked about the reason? After I was surprised to, and it was how I figured that this is not the closest pick up spot for me: this one was 5 km from my building. I started to call them. I asked manager, manager is not there on Saturday. But the guy from call centre said that he will try to help me with it and will call me back with answers never happened.
My third call was on Monday, the same procedure a lots of questions to figure out who am l and what I need, after I heard we will call you back in one hour. In case of my unavailability they will send it to their office which is 30 km from my building. I asked if they can drop it off somewhere closer to me, and if their driver can call me on his way to my building or when he will arrive to meet him in lobby? Next day on Tuesday nobody showed up, there was no delivery notice on that day, literally nothing just silence.
On Wednesday I called them and asked where is my package? You will laughing! Again same procedure, holding on phone 45 min and finally answer was your package in main office.
I tried to figure why it is there why they send it there? So they just push me to pick up it at main office, which is 30 kilometres far from my home, saying that I have options: send it to my address again, or I can pick it up in main office. I started this post to share my experience, maybe some one has the same. And it is just dry pattern information without all those dialogues, where I wasted about 4 hours on the phone.! To sum it up, what can be my next steps, where I should call, mail, or go?
Can l do any claim to competence organization, and which organizations control this service. Please HELP! Thanks in advance! Hi Ivan, thanks for reaching out to us here. Have you considered asking them to drop the package off at your place of work or a friends house who will be home at the time of delivery? That may make things a bit easier, as it sounds like the current location does not work for you.
Is that accurate? I think your best bet in this situation is to try and work out a new delivery location so you can be there when the item is delivered. Please let me know if you have any more questions. No charges made to me on the 3 surprise item. Contacted customer service, took photos of shipping labels, boxes items arrived in as well as the items. Asked to ship or drop off the surprise item, returned to store. If the company says that it has been packaged and shipped it is hard to do anything else at this point.
This time of the year mail system is pretty backed up too so it may just be taking extra time. I have an online purchase to share. I came across the company on facebook. Looked at the website and decided to make a purchase as there was a discount. I made my first purchase early October and a few days later made another purchase with the same company. The first order arrived. My second order was missing a piece. I had ordered a 2 piece item and a 1 piece item for a total of 3 pieces.
But I only received 2 pieces. Contacted the company by email — no response. Contacted them by messenger. They tell me colleague will answer email. I receive an email asking me to clarify what is missing. I respond and have not heard from them again. I have sent them more emails waiting for a response. I even sent them the form that Consumer Protection gave me failure to deliver goods. I called PC Financial the other day and explained the situation.
I am happy now and will never buy from that online company again. I will gladly share the name of the company if allowed. Hi Donna! Thank you so much for taking the time to share your experience. I am based in UK and ordered something first week December to be delivered in Singapore as a Christmas present for my Mother. The package never arrived and I have contacted the Canadian online shop for help.
They said they are in the midst of changing warehouse and will send me the product to me in February. That will be too long of a wait and I asked for a refund. I wrote an honest review on their website warning other consumers about their poor customer service and found that my review got deleted. I am wondering if this company is either poorly managed or a scam. Either way I want my money back but I am based in the UK and used my debit card. Hi Sean, thanks for your questions.
Generally, the consumer protection laws come into force based on where the consumer is located — so, in your case, UK consumer protection laws regarding online purchases would be applied to your situation.
You may be interested in finding out what regulatory body or agency in the UK oversees these types of contracts. With that said, you can still try to use our forms and the process outline in the blog post — although our forms and BC laws would not be enforceable by law — it may be enough encouragement for the business to provide you with your refund.
Did you send them a cancellation form to let them know that you would like to cancel your order? Like the blog post mentions, in BC, if the business refuses to provide a refund, your recourse is through your credit card provider. Again, the information in the blog post will tell you what you need to know. I hope this is helpful and best of luck. Hi I ordered something off line from a website first I never received a confirmation email.
Hi Soraya, thanks for your question. I would suggest calling your credit card provider to request a charge back. The information on how to do that is in the blog post! I am originally from the UK and now live in Canada.
The protection you receive for credit card purchases in the UK is covered by the Consumer Credit Act. The protection is not dissimilar to Canada. Your credit card company can make a charge back against the seller upto 90 days after purchase.
Hope this helps. Hi, I purchased an item from someone back in December. Everything seemed to be legit until the sender gave me the supposed tracking number. When I try to track the number through the Usps site it says that the number is invalid. I have tried contacting the seller, but for a month now he has been very unresponsive.
Can I still do a cancellation request if I just bought something off of a person and not a company? And if so would the process be different if the person is in the United States?
Hi Kelly, thanks for the question. If you are still having difficulty resolving the problem, contact your local state and territory consumer protection agency. They may be able to assist you in your dispute with the business.
Under the Australian Consumer Law, businesses must not accept payment for products or services if:.
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